FAQ

Empty Whole is proud to have loyal customers in countries all over the world. Some countries that are home to many of our recurring customers include:

- USA, Canada, France, Italy, Spain, United Kingdom, Portugal, Ireland, Netherlands, New Zealand, Norway, Germany, Singapore, and more.

Orders require 1-3 days processing time then 10-30 days to arrive. We will email your tracking information once your purchase ships! Contact theteam@whole.com with any questions.

In the event that you receive a defective/broken item or your package has been damaged upon delivery, please contact us immediately and provide:

• Order Number
• The item damaged
• What the damage is
• Photographic evidence

Due to previous policy abuse - unless proof of damage has been verified by a member of the support team, we cannot execute a refund, credit, or replacement.

Once we've received your information we will be glad to work with you and resolve any problems. Thank you.

Thank you for your patience. 

Empty Whole ships our products to customers in countries all over the world so shipping times do vary and the most common obstruction to shipping is the customs departments in each country.

If it has been 3 weeks since ordering and your products have not arrived please track your order to review its status. More than likely your products are being cleared through customs and should arrive soon.

In some cases customs departments hold packages and require the receiver to collect them - this is a part of shipping internationally that is not in our control - all customs duties & taxes are the customer's responsibility.

If there are any questions please contact theteam@emptywhole.com and we will be happy to assist. Enjoy!

In the unlikely event that you decide to return your products, Empty Whole gladly offers returns within 14 days of purchase. Contact theteam@emptywhole.com to let us know about any problems and it will be our pleasure to assist you.

Orders will be refunded with store credit or by the original form of payment. Return Shipping is the customer's responsibility and may be deducted from the refund total.

Empty Whole stores and ships products in different countries (mainly North America and Asia). Occasionally products arrive in multiple packages. We do this to ship products faster to you for a cheaper cost, so do not worry, all your products will arrive even if in separate packages. If you have any questions don't hesitate to contact us and it will be our pleasure to assist you.

1. Verify the shipping address.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. See if someone else accepted the delivery.
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Yes, absolutely! We accept all major credit cards through Stripe which guarantees safety and security. All of the site communication and data transfer are secured and encrypted. Outside of the major credit cards we accept other major payments such as PayPal and Apple Pay.

Empty Whole gladly ships products to international customers all over the world. As a part of international importing/exporting customs departments may require the customer to pay taxes on goods. Do not worry, a very small number of shipments require a tax payment. If you are required to pay a tax to receive your goods it is your responsibility to pay. Empty Whole is not responsible for customs duties/taxes as this is a standard in international shipping. The cost should be low, and customs will release your goods to you. Enjoy!

Empty Whole is glad to support life-long learners. We're happy you're in school and hope you work hard and continue learning.

Students can use code student10 for 10% off your orders over $30. You can only checkout using one discount code.

An integral part of a happy and whole life includes a commitment to constant learning. We've curated a list of books for you to enjoy; browse today.

All thanks to you demand has been through the roof! We're producing new vanity mirrors now - be sure to enter your email today to receive exclusive photos, updates, and release dates of the Ultimate LED Makeup Vanity Mirror by Empty Whole. We're hoping to release the mirror to everyone again in May 2019. 

Empty Whole HQ is in the USA - we ship our goods from the US and Asia to customers all over the world.

Est. 2018