FAQ

Empty Whole is proudly based in Michigan, United States. 

All items are inspected, packed, and shipped by our team from our warehouse in Michigan.

In the event that you decide to return your products, Empty Whole gladly accepts returns within 30 days of delivery.

Swimwear may be returned for your choice of store credit, in the form of a gift card, or exchanged for a different size / color / style. 

Contact theteam@emptywhole.com or fill out the form on our website to let us know about any problems and it will be our pleasure to assist you.

Orders will be refunded via store credit or to your original form of payment. Return shipping is provided via a prepaid shipping label which we will send to your email. Shipping charges are non-refundable. 

All returns are subject to the discretion of theteam@emptywhole.com.

Thank you for your patience. 

Empty Whole ships our products to customers in countries all over the world so shipping times do vary. At checkout you should be provided an approximate time for your order's arrival.

If it has been 3 weeks since ordering and your products have not arrived please reach out to the team@emptywhole.com or use the contact form on our website. Your items are most likely being cleared through customs and should arrive soon.

In some cases customs departments or post offices hold packages and require the receiver to collect them - this is a part of shipping internationally which is not in our control - any customs duties & taxes are the customer's responsibility.

In case where arrival takes longer than expected, do not worry, as all orders normally arrive safely. In the event that there has been a shipping mistake or lost package by the carrier, we will do our best to get it corrected or re-ship the items for you.

If there are any questions you may contact theteam@emptywhole.com and it will be our pleasure to assist you! 

Empty Whole HQ is located in Metro-Detroit, Michigan. All of your orders are personally packed and shipped by the Empty Whole Team from our warehouse in Michigan, USA. 

Empty Whole was originally established in 2018. 

Since our inception Empty Whole has proudly shipped orders to thousands of customers in over 20 countries, mostly within the US, Canada, Australia, France, Germany, and Italy. 

We've also had tens of thousands of visitors who have visited our website specifically to read and share our informational and valuable content. 

We are very proud of what we have been able to accomplish thus-far and are even more excited for what the future holds. Check back or subscribe to our newsletter to stay up to date on our exciting new projects!