FAQ

Empty Whole is proudly based in Michigan, United States. 

All items are inspected, packed, and shipped by our team from our warehouse in Michigan.

Orders require 1-4 days processing time, depending on the current volume of orders that the team has to pack and ship. 

Domestic shipments in the US will typically arrive within 3-7 days from the first date of dispatch. 

International shipments will typically arrive within 2-3 weeks from the date of dispatch. International shipment times will vary, mostly dependent on your country's customs department. 

You will receive an email with your tracking information once your package has shipped! 

Contact theteam@whole.com with any questions and it will be our pleasure to assist you.

In the event that you decide to return your products, Empty Whole gladly accepts returns within 30 days of delivery.

Swimwear may be returned for your choice of store credit, in the form of a gift card, or exchanged for a different size / color / style. 

Contact theteam@emptywhole.com or fill out the form on our website to let us know about any problems and it will be our pleasure to assist you.

Orders will be refunded via store credit or to your original form of payment. Return shipping is provided via a prepaid shipping label which we will send to your email. Shipping charges are non-refundable. 

All returns are subject to the discretion of theteam@emptywhole.com.

Empty Whole is grateful to have thousands of loyal customers in over 20 countries worldwide. Some countries that are home to many of our recurring customers include:

- USA, Canada, France, Italy, Spain, Australia, United Kingdom, Portugal, Ireland, Netherlands, New Zealand, Norway, Germany, Singapore, China, Japan, and more.

In the unlikely event that you receive a defective / faulty item or your package has been damaged upon delivery, please contact us immediately and provide:

• Order Number
• The item damaged
• What the damage is
• Photographic evidence

Due to previous policy abuse - unless proof of damage has been verified by a member of the support team, we cannot execute a refund, credit, or replacement.

All damage / faulty requests must be made within 7 days of delivery.

Once we've received your information we will be glad to work with you and resolve any problems, as always! 

Thank you for your patience. 

Empty Whole ships our products to customers in countries all over the world so shipping times do vary. At checkout you should be provided an approximate time for your order's arrival.

If it has been 3 weeks since ordering and your products have not arrived please reach out to the team@emptywhole.com or use the contact form on our website. Your items are most likely being cleared through customs and should arrive soon.

In some cases customs departments or post offices hold packages and require the receiver to collect them - this is a part of shipping internationally which is not in our control - any customs duties & taxes are the customer's responsibility.

In case where arrival takes longer than expected, do not worry, as all orders normally arrive safely. In the event that there has been a shipping mistake or lost package by the carrier, we will do our best to get it corrected or re-ship the items for you.

If there are any questions you may contact theteam@emptywhole.com and it will be our pleasure to assist you! 

1. Verify the shipping address.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. Check to see if someone else, including roomates or family members, accepted the delivery.
5. Contact your local post office for any mail addressed to your name or household address.

Of course!

We take security very seriously at Empty Whole. Any site communication and data transfers are secured and encrypted. We will never sell any customer's information or data.

We accept all major credit cards through Stripe which guarantees safety and security.  Outside of the major credit cards we accept other payments from major providers such as PayPal and Apple Pay.

Empty Whole is a renowned and growing company worldwide, with thousands of customers from over 20 countries worldwide. We are proud of our humble beginnings and are excited for our promising future.

We appreciate your trust and support and we are honored to continue to grow with you.

Cancellation requests must be submitted the day of the order or within 24 hours.

Please contact theteam@emptywhole.com and it will be our pleasure to assist you.

Empty Whole gladly ships products to customers all over the world. As a part of international importing/exporting customs departments may require the customer to pay taxes on goods. 

Do not worry, a very small number of shipments require a tariff fee. If you are required to pay a tax to receive your goods it is your responsibility and not that of Empty Whole. The cost should be low, and customs will release your goods for delivery. 

Empty Whole is glad to support life-long learners. We're happy you're in school and hope you work hard, do your best, and reach for your dreams.

Students can use code student10 for 10% off all orders over $30. 

An integral part of a happy and whole life includes a commitment to learning and educating yourself. We've written a library of valuable content that goes hand-in-hand with our mission of helping you be the best version of yourself. Click here to browse and read. 

If you enjoy the content be sure to check back every once in a while as we are continually writing and providing more information and awesome reads.

Empty Whole was originally established in 2018. 

Since our inception Empty Whole has proudly shipped orders to thousands of customers in over 20 countries, mostly within the US, Canada, Australia, France, Germany, and Italy. 

We've also had tens of thousands of visitors who have visited our website specifically to read and share our informational and valuable content. 

We are very proud of what we have been able to accomplish thus-far and are even more excited for what the future holds. Check back or subscribe to our newsletter to stay up to date on our exciting new projects!