Thank you for your patience.
Empty Whole ships our products to customers in countries all over the world so shipping times do vary. At checkout you should be provided an approximate time for your order's arrival.
If it has been 4 weeks since ordering and your products have not arrived please track your order to review its status. More than likely your products are being cleared through customs and should arrive soon.
In some cases customs departments or post offices hold packages and require the receiver to collect them - this is a part of shipping internationally which is not in our control - any customs duties & taxes are the customer's responsibility.
In case where arrival takes longer than expected, do not worry, as all orders normally arrive safely.
If there are any questions you may contact theteam@emptywhole.com and it will be our pleasure to assist you!
Thank you and Enjoy shopping with us!