FAQ

Empty Whole is grateful to have loyal customers in over 30 countries worldwide. Some countries that are home to many of our recurring customers include:

- USA, Canada, France, Italy, Spain, Australia, United Kingdom, Portugal, Ireland, Netherlands, New Zealand, Norway, Germany, Singapore, China, Japan, and more.

Empty Whole is based in the United States. During the peak of the COVID situation (April-May) orders were shipping from our international warehouse as a result of local shutdowns and restrictions.

Since the start of June we have returned to normal work. All orders are back to shipping from our headquarters in the United States. US orders can be shipped via Priority Mail (chosen at checkout) and may arrive within a week from shipment with step-by-step tracking provided via USPS.

All international orders will be shipped by us from the US and will arrive in about 1-3 weeks from shipment. Tracking information will also be provided for all international shipments. 

In the unlikely event that you receive a defective / faulty item or your package has been damaged upon delivery, please contact us immediately and provide:

• Order Number
• The item damaged
• What the damage is
• Photographic evidence

If you plan to return the item do not try to mend/fix it as this will void the warranty.

Due to previous policy abuse - unless proof of damage has been verified by a member of the support team, we cannot execute a refund, credit, or replacement.

All damage / faulty requests must be made within 7 days of delivery.

Once we've received your information we will be glad to work with you and resolve any problems! Thank you.

Thank you for your patience. 

Empty Whole ships our products to customers in countries all over the world so shipping times do vary. At checkout you should be provided an approximate time for your order's arrival.

If it has been 4 weeks since ordering and your products have not arrived please track your order to review its status. More than likely your products are being cleared through customs and should arrive soon.

In some cases customs departments or post offices hold packages and require the receiver to collect them - this is a part of shipping internationally which is not in our control - any customs duties & taxes are the customer's responsibility.

In case where arrival takes longer than expected, do not worry, as all orders normally arrive safely.

If there are any questions you may contact theteam@emptywhole.com and it will be our pleasure to assist you! 

Thank you and Enjoy shopping with us!

In the unlikely event that you decide to return your products, Empty Whole gladly offers returns within 7 days of delivery for all items excluding swimwear. If you are unhappy with a swimwear purchase, we encourage you to still reach out as we can make exceptions in some cases. Swimwear orders may be refunded via store credit if the return is approved.

Contact theteam@emptywhole.com to let us know about any problems and it will be our pleasure to assist you.

Orders will be refunded with store credit or by the original form of payment. Return shipping is provided via a prepaid shipping label which we will send to your email. Shipping charges are non-refundable. 

All returns are subject to the discretion of theteam@emptywhole.com.

1. Verify the shipping address.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. See if someone else accepted the delivery.
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Orders require 1-3 days processing time then 10-30 days to arrive. We will email your tracking information once your purchase ships! Contact theteam@whole.com with any questions and it will be our pleasure to assist you.

Due to the unprecedented situation of the global coronavirus pandemic, couriers have experienced shipping delays and other issues which we have never seen before.

In some cases orders placed between March and May 2020 have taken a month or more to arrive and for this we apologize. Much of the delays are beyond our control but we are working hard with the US Post and our other partners worldwide to ensure your items arrive as soon as possible.

We are not responsible for carrier delays or failures with shipments, especcially during COVID realted shippingn complications. It is recommended to purchase insurance for your shipment if you are worried about shipping issues. 

In 99% of cases the orders will arrive safely even if delayed. We appreciate your patience and support. 

Our team is working hard to introduce brand new products and order arrival times within a week or less from your purchase date!

If you have any questions you may kindly contact theteam@emptywhole.com and it will be our pleasure to assist you.

Of course!

We accept all major credit cards through Stripe which guarantees safety and security. All of the site communication and data transfers are secured and encrypted. Outside of the major credit cards we accept other major payments such as PayPal and Apple Pay.

Empty Whole is a renowned company worldwide. We appreciate your business and are honored to serve you.

Empty Whole gladly ships products to customers all over the world. As a part of international importing/exporting customs departments may require the customer to pay taxes on goods. 

Do not worry, a very small number of shipments require a tariff fee. If you are required to pay a tax to receive your goods it is your responsibility and not that of Empty Whole. The cost should be low, and customs will release your goods to you. Enjoy!

Cancellation requests must be submitted the day of the order or within 24 hours otherwise they are quickly processed and shipped.

Please contact theteam@emptywhole.com and it will be our pleasure to assist you.

Empty Whole is glad to support life-long learners. We're happy you're in school and hope you work hard, do your best, and achieve your dreams.

Students can use code student10 for 10% off your orders over $30. 

An integral part of a happy and whole life includes a commitment to learning and educating yourself. We've curated a list of books for you to enjoy; browse today.